Shipping and Returns
Please allow 1-3 working days for your order to be dispatched.
Normally, for orders placed before 1pm on a business day, we aim to ship them the same day, provided the card security checks are complete, payment is received and stock availability is confirmed.
Orders placed after 1pm will be shipped the next business day.
Orders received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Radnik.in will keep you informed if any delays might happen.
The orders cannot be shipped to PO boxes or military addresses.
Rural domestic addresses require one or more additional day to deliver.
For shipments delivered outside Delhi, the customer’s state may charge an Octroi Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any Octroi Duty charged by their respective state government. We are unable to predict which shipments will be assessed for these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
An E-mail containing your package tracking information will be sent to your registered E-mail address after the order has been shipped.
Please mail us at firstname.lastname@example.org in case of any query.
Cancellation of Order by User:
Cancellation of order within 6 hours without penalty, except the 4% Bank Charges
After placing an order customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within 6 hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail when the order has already been "processed" by us, the order cannot be cancelled. Radnik.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision.
In case of Gift Certificate:
Gift Certificate will not be cancelled.
A user can demand for extension of expiry date though, but that too within 3 days of purchase.
Cancellation of order by Radnik:
Radnik.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. Full payment shall be refunded and the user shall be informed of the same.
If non-delivery or late delivery occurs due to a mistake by the user (i.e., wrong or incomplete name or address, recipient not available or any other related reason), any extra cost spent by Radnik.in for re-delivery shall be claimed from the user.
Replacement/ Return Policy:
Product replacements or returns will be processed in 7 days, except for the following cases:
- Gift Certificates.
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit.
- or there might be a manufacturing defect.
- or that a wrong item is delivered to you.
In only such cases as given above, we will replace the product at no extra cost, provided that the request for replacement / return of product is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, E-mail us your order number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
- Replacement request must be made within 7 days of purchase and must not be part of above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither Radnik.in nor our enabling partners will be able to accept any returns or replacement.
- If the item sent for replacement is not available, Radnik.in will try to give you best possible alternatives.
- If the order is confirmed and Radnik.in is not able to ship the product on time, then the customer is eligible for a full refund.
- 100% refund will be given, if product is not available or if the vendor is not able to ship the products.
- For courier products, if the delivery address is outside the service area, then only 100% refund will be given